Returns

Return Period:

Items can be returned within 14 days of purchase for an exchange, store credit, or refund and up to 30 days of purchase for store credit and exchanges only.

Required Return Qualifications:

Items must be returned in their original condition (tags attached, item unwashed and unworn). If returned merchandise does not meet our return policy conditions, you will forfeit compensation and the merchandise will be donated to a local charity. Only merchandise processed and identified on the return’s platform will be accepted. Any additional items not registered for return will be ineligible for a refund. 

*Clearance Items Not Eligible for Return

Refunds:

We are now offering refunds on all orders. A processing fee of $7.00 will be deducted from your refund for the return shipping label. All refunds will be issued to your original form of payment. 

Please direct any customer service needs to paloverdejewels@gmail.com  with any questions regarding returns, exchanges, or refunds.